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Every order ships from our warehouse in Japan via Japan Post or ECMS. Most orders are fulfilled within 2–5 business days.

Shipping fees are calculated at checkout from your destination, shipping method and package weight. You will receive a tracking number by email as soon as your parcel ships.

We accept Visa, Mastercard, American Express, JCB, PayPal, Apple Pay, Google Pay, Shop Pay and Alipay. Available methods are shown at checkout.

Your card is charged when you place the order. Prices are shown in your local currency.

Import duties and taxes may apply depending on your destination and are the customer’s responsibility. Please check with your local customs office before ordering.

Warranty follows the original Japanese manufacturer’s terms and is valid in Japan only. If you wish to use it, you can send the item back to Japan at your own cost, and we will help you liaise with the manufacturer.

You have 7 days after delivery to request a return. Shipping fees and sale items are non-refundable. Items must be unused and in their original packaging.

Please contact us before sending anything back. See our full return policy.