All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

International Shipping

At this time, we only ship to Taiwan, Singapore, Hong Kong, Malaysia, China, and United State. 

Shipping charges for your order will be calculated and displayed at checkout. 

The actual delivery time may vary depending on the amount of packages in route, customs clearance process, or delivery status by the local postal service, etc. 

Shipping option	Region	Estimated delivery time
Standard (via Japan Post or ECMS)	Asia	5 to 15 business days
Standard (via Japan Post or ECMS)	USA, Canada, Australia, United Kingdom	10 to 20 business days
WhoWhy Air Delivery + Convenience Store Pickup Service	Taiwan only (with size limit)	8 to 18 business days

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. WhoWhy is not responsible for these charges if they are applied and are your responsibility as the customer.

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can check the status of your package by logging in your member account or clicking the tracking link that we send you via email.

If you haven’t received your order within 15 business days (20 business days for packages to the USA) of receiving your shipping confirmation email, please contact us at cs@whowhylife.com with your name and order number, and we will look into it for you.